545 Reviews Found
Confirmed Service Customer
Dropped my truck off 3 weeks ago to fix a quarter sized dent in the roof, still not done and no communication or updates as to when it will be ready. I feel my patience is being taken advantage of
Joshua P.
OXNARD
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Business Response
Hello, we are glad we could help! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Rose is always professional and spot in. Enjoyed a nice coffee while I waited and was on my way sooner than expected.
Stan C.
OJAI
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Alex in the body shop was very helpful and got my truck done in one day. Very pleased with the work performed.
Donald I.
CAMARILLO
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Good service department/Rose service advisor. I had my 1500 Silverado in at 7:45am and done by 11:30am. Quick service. Worked for me that day!
Bruce M.
VENTUJRA
Business Response
We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
The service advisor was very knowledgeable and helpful
Keith G.
OXNARD
Business Response
Hello, we really appreciate your feedback! Until the next time we meet, take care!
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Confirmed Service Customer
Been going there for years, 3 trucks later. Thanks to the new service team member, Erika. Helpful, timely. Shuttle service back and forth.
Ernest B.
VENTURA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
O’Brien Flores was a very delightful salesman very helpful made the entire experience good with no headaches
Sherrill E.
OXNARD
Business Response
Hi, thank you so much for the positive review! Thank you again for leaving us this response!
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Confirmed Sales Customer
The experience was good. Paper work was easy. The only issue is I wanted to get accessories like a roll cover for the bed and some black emblems. But they had nothing in stock both near by dealership had item in stock but not this location. When I the sale associate why doesn't your dealership ship so up on thebgm parts store so I can order item and get them installed. He said the they took it off because people were order the wrong parts and not picking them up so they stop doing that. The last issue was the lost my second truck key. They couldn't fined it for the test drive they called my back after I left saying the found it. Then we get through all the paper work then tell me that was the extra key they found they didn't fine the original key. They said they would fix it but I don't just want an extra key made. I would want all new keys made and all older key fobs deactivated and honestly the actual metal key receptacle removed and replaced with new one due to all the theft of new vehicles. Because some has a key to my brand new truck...
Bryan E.
OXNARD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for the great review!
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Confirmed Sales Customer
Smooth process from start to finish. The car was prepped and ready by the end of signing.
Stephen P.
OXNARD
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
When I checked with Erika I was told that I came in on a good day as it was a slow day. Came in for a routine oil change. I informed Erika that I also needed a rear light bulb replaced. She informed me that I needed the transmission fluid flushed as I had just hit the 50,000 mile mark. Which I agreed too. I was there for four hours waiting for my truck to be done. Erika did apologized for the long wait and gave me a 10% discount on parts which equaled about $25.00.
Hector M.
GOLETA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Edward Cerda was a solid professional and made acquiring my new car by internet easy, safe, and competent.
Gary C.
SANTA BARBARA
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I made an appointment for 10:30 and arrived about 10 minutes early. As I exited my vehicle employees milled around me but nobody acknowledged my presence for 10-15 minutes. Somebody finally asked who my service advisor was and said he would be right with me. After waiting another 15 minutes he finally came out to talk to me. I was there for an oil change and tire rotation on a truck I recently purchased from your dealership. My advisor (sorry I forget his name) told me it would be about 1 1/2 hours for the service (I feel this is a bit excessive for a simple scheduled service that only takes about 15-20 min to actually perform ). He then said he would put a rush on it being as I planned to wait for the vehicle. After being in the waiting area for over and hour I decided to take a walk around the lot. As another 30 min passed I was now there for 1 hour 45 min I decided to walk around to the service area where I saw my truck still sitting outside. I saw and approached my advisor he seemed a little surprised when I asked if it was done. He then went to question the mechanics and reported it was not. He grabbed a mechanic and spoke to him for a minute who the jumped in the truck and low and behold my truck was done in 15 min. The whole ordeal took over 2 hours and 15 . To say the least I was not happy with the service I received.
James W.
VENTURA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
Very friendly how ever I think you should take more time explaining all things of the lone a little better and slower
Ethel H.
PORT HUENEME
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Sales Customer
Dealing with Asael Mendez was a pleasure. He always responded to my inquiries in a timely and helpful manner; he made the whole process very easy. Asael is a very knowledgeable and considerate person, and I enjoyed doing business with him.
Leslie M.
GRANADA HILLS
Business Response
Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
The employees were very nice and courteous, all our questions were answered to our satisfaction.
Patricia L.
PORT HUENEME
Business Response
Hi, we are so happy to read such a great review about Paradise Chevrolet! We're looking forward to your next visit with us!
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Confirmed Service Customer
Great customer service and the job was done in an hour.
David M.
VENTURA
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
Rose was great to work with, and service was done in a timely manner while I waited
Erin O.
VENTURA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!