Confirmed Service Customer
I made an appointment for 10:30 and arrived about 10 minutes early. As I exited my vehicle employees milled around me but nobody acknowledged my presence for 10-15 minutes. Somebody finally asked who my service advisor was and said he would be right with me. After waiting another 15 minutes he finally came out to talk to me. I was there for an oil change and tire rotation on a truck I recently purchased from your dealership. My advisor (sorry I forget his name) told me it would be about 1 1/2 hours for the service (I feel this is a bit excessive for a simple scheduled service that only takes about 15-20 min to actually perform ). He then said he would put a rush on it being as I planned to wait for the vehicle. After being in the waiting area for over and hour I decided to take a walk around the lot. As another 30 min passed I was now there for 1 hour 45 min I decided to walk around to the service area where I saw my truck still sitting outside. I saw and approached my advisor he seemed a little surprised when I asked if it was done. He then went to question the mechanics and reported it was not. He grabbed a mechanic and spoke to him for a minute who the jumped in the truck and low and behold my truck was done in 15 min. The whole ordeal took over 2 hours and 15 . To say the least I was not happy with the service I received.
James W.
VENTURA,
CA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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